Returns & Exchanges

At Al-Harmain Dates, we take pride in the quality of our premium fruit; however, due to the perishable nature of our products, returns are typically restricted to items that arrive damaged or incorrect. If you are not completely satisfied with your order, please contact us within 24 hours of delivery to initiate a resolution.

1

Inspection

Upon receiving your package, please immediately inspect the dates for any signs of transit damage or quality discrepancies.

2

Documentation

Capture clear photographs of the product and the original packaging to serve as evidence for your claim.

3

Contact Support

Email our customer service team with your order number and the attached photos to request a replacement or refund.

4

Resolution

Our team will review your request within 48 hours and, if approved, will issue a store credit or dispatch a fresh replacement at no extra cost.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing